

Ensure "Preserve Favorites website data" is not checked. In the new window, ensure that "Temporary Internet files", "Cookies", and "History" are checked.Select the gear-shaped icon in the top right corner of the browser.This can be done by selecting "Quit Firefox" from the "Chrome" drop-down menu along the top menu bar, by right-clicking the icon in the dock and selecting "Quit", or by using keyboard shortcut "command+Q".įor more detailed information, please visit:

OS X users: Ensure the browser is fully closed before restarting.

Environmentįor Windows and macOS web browser specific steps how to clear cookies and cache select a link below to jump to instructions for that browser: Following these steps will clear the cache of your internet browser, which is an essential troubleshooting step for many web-related problems.
